frequently asked questions
What types of women's fashion do you offer?
We offer an exquisite selection of luxury women's fashion, characterized by high-quality materials and refined details. Our range includes a stunning 25,000 products from renowned brands such as Gucci, which embody timeless elegance.
How can I find the right size?
To find the right size, we recommend consulting our size chart available on our website. This chart provides detailed measurements to help you choose the appropriate size for your desired product.
How do I care for the luxurious materials of your products?
Care instructions for our products vary depending on the material. In general, we recommend hand washing and air drying delicate fabrics such as lace and modal to ensure the quality and longevity of the garments. More information
Can I return or exchange my order?
Yes, we offer a return and exchange policy. Please note that items must be returned in unworn condition and in their original packaging. Please see our return policy for more information.
How long does it take to ship my order?
Shipping times may vary depending on your location. Delivery times within Germany usually take 4 to 7 working days.
Which payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal and other major payment methods. All payments are processed securely to protect your information. View all payment methods
Are there any special offers or discounts?
We regularly offer special offers and discounts. To stay informed about current promotions, we recommend subscribing to our newsletter or visiting our website regularly.
Do you offer gift vouchers?
Yes, we offer elegant gift vouchers that are perfect as a present for special occasions. Our vouchers are available online and can be redeemed against our entire range.
How can I redeem my gift voucher?
To redeem your gift voucher, enter the voucher code in the appropriate field at checkout. The value of the voucher will be automatically deducted from your total amount.
What can I do if an item is sold out?
If an item you want is sold out, you can sign up for a notification on our website. As soon as the item is available again, we will inform you by email.
Is your product range sustainable?
Sustainability is a central part of our philosophy. Many of our products come from overproduction, which allows us to conserve resources and promote a conscious approach to fashion. We attach great importance to the highest quality and timeless elegance.
Are your items original?
Yes, we guarantee that all items in our store are 100% authentic and certified by the respective brands.
Do you offer international shipping?
No, we only ship within Germany. You can find further details in our shipping information.
What can I do if an item arrives damaged?
Please contact our customer service immediately if an item is delivered damaged. Please attach pictures of the damaged item. We will take care of a solution as soon as possible, be it an exchange or a refund. More information
Is there a minimum order quantity?
No, you can also order individual items from us. There is no minimum order quantity.
How can I contact customer service?
Our customer service is available by email or telephone. You can find the contact details and our business hours on our website under " Contact ".
How can I find out about new collections and offers?
Subscribe to our newsletter to stay up to date with new products, exclusive collections and discounts. Alternatively, you can also follow us on our social media channels.
Are there any special offers or loyalty programs?
Yes, we regularly offer exclusive discounts, seasonal sales and special promotions. In addition, we have a loyalty program where you can collect points on your purchases that can be redeemed for discounts or exclusive benefits.
Can I pre-order products?
No, unfortunately we cannot offer you this service.
How can I cancel my order?
Orders can be cancelled as long as they have not been dispatched. Please contact our customer service as soon as possible to cancel or change your order.
What if my package is lost?
If your package does not arrive within the specified delivery time, please contact our customer service. We will check the shipping status and arrange a replacement delivery if necessary. More information
What distinguishes Léoré from other online shops?
At Léoré we combine luxury, sustainability and exclusivity. Our products come from selected collections that focus on quality and timeless elegance. By using overproduction, we contribute to a more conscious use of resources without sacrificing style.